Commission & Tip Visibility for Pay Users

We redesigned the admin panel experience to display the commission rate and tip breakdown, aiming to encourage Pay terminal usage and improve payment reconciliation for restaurant owners.

Research

Owners had trouble locating key information.
The Summary section didn’t display tips or commissions.
Not seeing the commission rate was more problematic than missing tip info.

We interviewed 8 users to understand how they navigated the admin panel and used payment data.

We found that:

Encouraging Pay Terminal Adoption Through the Admin Panel

One of the main challenges for restaurant owners was reconciling payment amounts and understanding how commissions and tips were applied in their reports.

This created friction and limited the use of the Pay terminal.

Teams involved: Product, Engineering, Sales, Onboarding, Support, Marketing.

We added a commission rate widget in the Summary section.
Users could click it to access detailed info in the Deposits section.
There, we designed a card showing:
- Current rate and level
- Target rate based on usage
- Tip breakdown and commission history

Solution

Goal

Clearly show the commission rate.
Provide transparency around tips breakdown.
Encourage Pay terminal usage by showing how the commission rate could improve based on usage.

Summary

Improved visibility into commissions and tips.
Enabled non-admin users to understand their financial data more easily.
We’re currently tracking usage data, with the expectation of increased Pay terminal adoption due to transparency and visual incentives.
This project was developed during my time as a UI/UX designer.

Role

UI/UX design for the admin panel

Tools

Figma, user interviews, navigation testing

Results

More Pay terminal usage, less support tickets, more understanding of commission rates